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Jantzen Privacy Policy

Introduction

 

In order for Jant Marketing Sdn Bhd to be able to provide you with the Service (as defined in the General Terms and Conditions – Website), to continue to develop an optimal user experience, as well as to be able to provide you with individualized recommendations and offers regarding the Service and our other products and/or our business partners, we may collect and process your personal data as further detailed below. The data we collect from you is mainly provided by yourself when you subscribe for our Service, but some data is also collected in connection with your use of the Service.

Jant Marketing Sdn Bhd is the data controller for the purposes of the personal data processed under this policy. 

Your rights and preferences

You have a number of rights relating to your personal information and what happens to it.

YOU ARE ENTITLED TO:

  • Have your data processed in a fair, lawful and transparent way;
  • Be informed about how your personal data is being used, an example being this privacy policy;
  • Access personal data (including asking for copies of your personal data) we hold about you, how we are using it, who we are sharing it with and where we got your data from;
  • Request us to correct or delete your personal data. If your data is incomplete, you may also ask us to complete it. As for e.g. contact details and if you have an account, you may change this personal data in your settings;
  • Request us to delete personal data concerning you where we no longer need your data for the original reason we have collected or used it for and/or we lack legal basis for the processing. Even if we only process your personal data with reference to legal basis, we are obliged to tell you about this right. Upon deleting the personal data, we’ll also tell anyone else we have shared your data with about the erasure;
  • Request to get your personal data from us in a way that is accessible and machine-readable. You also have the right to ask us to transfer your data to another organization, if the transfer is technically feasible. This is known as the right to data portability. This only applies to data that is held electronically and you have provided us with. You can make a portability request at any time if we rely on your consent to use your personal data or if we use your data as a part of a contract you have with us;
  • Object at any time to processing of your personal data for direct marketing purposes. If so, we cannot refuse your objection and must stop using our data for direct marketing purposes. However, this does not automatically mean that we need to erase all your personal data. We may put you on a ‘suppression list’, i.e. a list of people who have said that they don’t want their data used for direct marketing purposes to make sure we don’t use your data for direct marketing when you have asked us not to;
  • Object to automated decision making (i.e. decisions made about you without people being involved, this is called ‘automated individual decision-making and profiling’ or ‘automated processing’, for short) which produces legal effects concerning you or similarly significantly affects you;
  • Object to our continued processing of your personal data based on consent or legitimate interest (please note that where consent is withdrawn, such withdrawal does not affect the lawfulness of processing based on consent before its withdrawal). You can ask us to temporarily limit the use of your data when we are considering a challenge you have made to the accuracy of your personal data or an objection you have made to the use of your personal data. You may also ask us to limit the use of your data rather than delete it if we have processed your data unlawfully but you don’t want us to delete it or if we no longer need you data but you want us to keep it in order to create, exercise or defend legal claims. If you want to, you can make a request for restriction at the same time as you raise another objection; and
  • You also have the right to complain about our use of personal data to the competent supervisory authority, for example to the Supervisory Authority where you have your habitual residence, place of work or where you believe an infringement of the applicable data protection rules is taking place.

If you would like to speak to us in relation to any of your rights, please contact us at hello@jantzen.com.my

What personal data do we process?

WE PROCESS PERSONAL DATA COLLECTED IN THE FOLLOWING WAYS:

  • Data provided by you when you contact us, when you sign up for any of our Services and manage your account, and/or if you choose to participate in surveys and promotions.
  • Data collected automatically through your use of our Services.
  • Data received from third parties.

What personal data do we collect from you?

CONTACT REQUESTS DATA

Personal data that you choose to provide when you email us, fill in a form or in other ways provide information by contacting us, such as your name, email address, and any other information provided by you, e.g. the content of messages and conversations with our customer service.

SIGNUP DATA

Personal data that is provided by you or collected by us to enable you to sign up for the Services. This may include your contact details such as email address, name, company name, type or place of business, and your business address(es). When you purchase subscriptions, you may further be requested to add your social media channels.

PAYMENT DATA

We may collect your payment data if you sign up for a subscription (including free trials) or make other purchases with us (such as purchasing licenses to individual tracks). The exact personal data collected will vary depending on the payment but may include information such as your name, date of birth, credit or debit card type, expiration date, and other credit card information, your address and phone number, and details of your transaction history.

SURVEYS, PROMOTIONS, AND CONTESTS (THE “PROMOTIONS”)

If you choose to participate in any Promotions you may provide certain information to us, e.g. relating to your experience of the Services, the nature of which will vary depending on the Promotion.

OTHER DATA

You may also have the option to provide us with additional personal data such as photos or profile descriptions on your account page. This is completely optional, and you can choose to delete such data at any time on your account page.

What personal data is collected through your use of our Services?

SERVICE USAGE DATA

We may collect this information when you visit our website and more particularly when you use our Services.

For all customers:

  • Information about your subscriptions and other purchases (if any).
  • Information on payments made.
  • Information on any support requests or other communications from you.

For customers using our online Services:

  • Information about your use of, and interaction with, the Epidemic Sound player, such as tracks downloaded and other activity.
  • Other technical data which may include the type of browser and device you use, data from the touchscreen, and information from your devices accelerometer and gyroscope sensors. This enables you to control the Service and allows us to do simple things like rotate videos and recommend music.
  • Broad, non-specific location, about where you are which we derive from your IP-address
  • The details of any search queries you make.

For customers using our in-store music Services:

  • Data related to music curation, playlists, activity, and status of the connected boxes.

Personal data collected from third parties

We may manually collect publicly available data from third parties, but we do not scrub or crawl public databases. We may also get personal data from third-party content management systems such as YouTube.

 

For what purposes and on what legal grounds do we process your personal data?

Except for data provided for personalization of your account, for participation in Promotions, and for marketing purposes, the data collected is necessary in order to provide the Services and/or to support your use of the Services and answer any questions that you might have. Failure to provide such data may mean that you are not able to access the Services or all the features thereof, and/or that we might not be able to assist you in your use of the Services.

TO PROVIDE AND PERSONALIZE YOUR USE OF OUR SERVICES FOR EXAMPLE BY ENSURING THE FUNCTIONALITY OF OUR SERVICES.

Personal data relevant for the processing purpose

  • Contact request data
  • Signup data
  • Service usage data

Legal basis for processing purposes

  • Performance of contract

TO FURTHER DEVELOP THE SERVICES.

Personal data relevant for the processing purpose

  • Contact request data
  • Signup data
  • Service usage data

Legal basis for processing purposes

  • Legitimate interest

TO COMMUNICATE WITH YOU FOR SERVICE-RELATED PURPOSES E.G. SUPPORT AND WHITELISTING REQUEST

Personal data relevant for the processing purpose

  • Contact request data
  • Signup data
  • Service usage data

Legal basis for processing purposes

  • Performance of contract

TO PROCESS YOUR PAYMENT

Personal data relevant for the processing purpose

  • Payment data

Legal basis for processing purposes

  • Performance of contract

TO ENABLE YOU TO PERSONALIZE YOUR ACCOUNT PROFILE, E.G. BY ADDING A PHOTO OR OTHER ADDITIONAL DATA. THIS IS VOLUNTARY AND DOES NOT AFFECT THE SERVICES.

Personal data relevant for the processing purpose

  • Other data

Legal basis for processing purposes

  • Consent

TO PREVENT OR DETECT FRAUD INCLUDING FRAUDULENT PAYMENTS AND FRAUDULENT USE OF THE SERVICES

Personal data relevant for the processing purpose

  • Payment data
  • Service usage data

Legal basis for processing purpose

  • Legitimate interest

Jantzen has a legitimate interest in carrying out fraud assessments for the purpose of identifying and preventing fraud and criminal offenses and thereby avoiding risks for the customer.

 

TO ENABLE YOU TO PARTICIPATE IN AND TO COMMUNICATE WITH YOU REGARDING, ANY PROMOTIONS.

Personal data relevant for the processing purpose

  • Contact request data
  • Signup data
  • Promotional data

Legal basis for processing purposes

  • As specified in the relevant Promotion

FOR MARKETING PURPOSES

Including by providing you with relevant offers based e.g. on your use of our Services or your contacts with us. This may include profiling and automated decision making, meaning that you may receive recommendations and offers tailor-made for you. You can easily opt-out from receiving marketing messages by clicking the unsubscribe link in any email from us.

Personal data relevant for the processing purpose

  • Contact request data
  • Sign up data
  • Service usage data

Legal basis for processing purposes

  • Legitimate interest

Jantzen has a legitimate interest in being able to offer personalized recommendations and other offers to you and other users.

Please contact us if you would like more information on how we have weighed the parties’ interests for any processing based on legitimate interest as a legal basis.

 

To what categories of recipients may we share your personal data?

OUR SERVICE PROVIDERS

Share your personal data with our service providers, such as sharing your payment data with our payment processors, and some personal data provided by you in connection with any Promotions may be collected by, or shared with, any service provider assisting with such Promotion.

OUR AUTHORIZED RESELLERS

We may share your personal data, including your contact request data, service usage data and signup data, with our official resellers in order for them to be able to offer and market our content to you.

MCN/MPN PARTNERS

If you have signed up for our Services as part of a multi-channel network or multi-platform network, we may share your signup data and your contact request data with your MCN or MPN.

OUR GROUP COMPANIES

We may share your personal data with our group companies to enable e.g. localized support and offers.

LAW ENFORCEMENT AND DATA PROTECTION AUTHORITIES

We may also share information for the purpose to respond to legal processes (e.g., a court order), if we believe in good faith that it is necessary to do so; to comply with requirements of mandatory applicable law; to protect the safety of any person; and to address fraud, security, or technical issues.

THIRD-PARTY SERVICES AND SITES

If you connect your account to a third-party application, we may automatically share your activity and activity-related stories with that service, including the content you consume.

Data retention and deletion

Description of why we store your personal data.

 

TO ADMINISTER OUR CUSTOMER RELATIONSHIP, I.E. THE FIRST FIVE PROCESSING PURPOSES LISTED UNDER SECTION 6.

Categories of personal data

  • Contact request data
  • Signup data
  • Service usage data
  • Payment data
  • Other data

How long we store such data

For as long as you have a customer relationship and/or an open account with us.

 

FOR MARKETING PURPOSES

Categories of personal data

  • Contact request data
  • Signup data
  • Service usage data

How long we store such data

For up to two years after a contact request was made and/or a customer relationship ended. If you have asked us not to contact you, we may store indefinitely limited personal data to ensure that we comply with your request.

 

FOR UP TO TWO YEARS AFTER A CONTACT REQUEST WAS MADE AND/OR A CUSTOMER RELATIONSHIP ENDED. IF YOU HAVE ASKED US NOT TO CONTACT YOU, WE MAY STORE INDEFINITELY LIMITED PERSONAL DATA TO ENSURE THAT WE COMPLY WITH YOUR REQUEST.

Categories of personal data

  • Contact request data
  • Signup data
  • Service usage data
  • Payment data
  • Other data

How long we store such data

In accordance with general statutes of limitation, and bookkeeping regulations.

 

TO ADMINISTER ANY PROMOTIONS IN WHICH YOU HAVE CHOSEN TO PARTICIPATE

Categories of personal data

  • Promotional Data

How long we store such data

In accordance with any further details specified in the relevant Promotion.

 

Transfer to other countries

We may share your personal data globally with our group companies in order to carry out the activities specified in this policy. This includes group companies in the following countries: Asia, Australia, Canada, Germany, the Netherlands, South Korea, Spain, Sweden, and the United States of America. We may also subcontract processing to, or share your personal data with, third parties located in countries other than your home country.

If any personal data is transferred outside of the European Economic Area we shall ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organizational measures are in place such as the Standard Contractual Clauses approved by the EU Commission.

 

Security and personal data

We take the security of your personal data very seriously. We have implemented various strategies; controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their job responsibilities. We also ensure that there are strict physical controls in our buildings, which restricts access to your personal data to keep it safe.

 

Children

The Service is not directed to children under the age of 16. A person under the age of 16 will not be able to register for an account or be able to use the Services. We do not knowingly collect personal information from children under 16 unless a parent of a child has given its explicit consent. If you are under the age of 16, do not use the Service and do not provide any personal information to us without providing us with your parents written consent first. If you are a parent of a child under the applicable age limit and become aware that your child has provided personal information to us, please contact us on the e-mail address provided below and you may request the exercise of your applicable access, rectification, cancellation, and/or objection rights. If we learn that we have collected the personal data of a child under the age of 16 years, we will take reasonable steps to delete the personal data. This may require us to delete the Service account for that child.

 

Changes to this Privacy Policy

We may update this Privacy policy from time to time. If we make material changes we will let you know in advance.

 

How to contact us

If you would like to receive further information processing of personal data, you are more than welcome to contact us on the e-mail hello@jantzen.com.my or via post to the address provided below.

 

Jant Marketing Sdn Bhd

Reg. no. 0363689-T
hello@jantzen.com.my
12, Jalan TPK 2/4
Taman Perindustrian Kinrara
Selangor 47180
Malaysia