SHipping Policy

Shipping and Delivery Times

It is our goal to process all orders within Three (3) business day of receipt. Orders are processed and shipped during regular business hours ( Monday through Friday from 8:00am – 6:00pm ). If your order is placed on a weekend or holiday, your order will be processed and shipped the following business day. All orders placed after 2:00pm on a regular business day will be processed and shipped the following business day. All orders are subject to availability.

All orders are shipped via Jantzen Delivery Team, unless otherwise specified by customer. Due to the size of our products, we cannot deliver any orders to P.O. boxes. Please always provide a physical address to insure delivery. Depending on the destination, please allow 3-7 business days for shipping. 

Out Of Klang Valley Shipping

Shipping charges for Out of Klang Valley orders vary greatly. Please send us an e-mail at hello@jantzen.com.my with the item(s) that you are interested in buying, your full address, and the destination location. We will respond within Three (3) business days with estimated shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you. We cannot guarantee out of Klang Valley shipments. Any delays in time, damages, or lost packages will have to be handled directly with the shipping carrier by the customer. You may be charged customs or import fees from the destination state prior to delivery. These charges are from the customs department of the country and are not the responsibility of Jantzen. In some cases, additional shipping charges may apply after your order is shipped.

Breakage

At Jantzen, we strive to make your buying experience with us as easy as possible. We have worked to perfect our packaging and make our items as secure as possible using ground shipping guidelines. However, if the items that are contaminated,  spoil or leaking due to production defect. We will collect the item back for sample checking before making any replacement. If you receive a damaged item, please contact us within seven (7) business days of receipt of your order, we will provide you detailed return information and make sure everything goes smoothly. Defective items should be kept in carton box and returned within warranty period for refund or exchange. Claims of a later date will not be honoured. A replacement for the contaminated item(s) will be issued.

Cancellations

If you were would like to cancel an order, please contact us within 24 hours business days of receipt of your order. Claims of a later hours will not be honoured. 

Undeliverable Shipments

Most shipping carriers make three attempts to deliver a package. Unless requested by customer, our packages do not require a signature for delivery. It is generally up to the delivery driver’s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. In this case, we would rearrange another delivery time with customer.